A virtual visit is an instant visit and is not scheduled in advance. A virtual visit is covered by a single, flat fee regardless of insurance. Patients complete a series of online questions within the virtual visit platform. After completing the online questionnaire, a provider will follow up with the patient via phone or video chat, depending on the specific patient’s needs. Please note that SSM Health is currently offering free evaluations for COVID-19 through our virtual visit platform, and we are currently experiencing longer than usual wait times.
Please review the full list of conditions treated via virtual visit to see if this type of visit is best for you.
For a telehealth visit, the patient schedules an appointment in advance with a provider of their choosing. The patient and care provider meet for a full visit via video chat, or in some circumstances, a phone call. These visits are billed to insurance and the patient pays their normal copay.