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Telehealth Visits From Home

SSM Health patients have access to the care they need, even when they can't make it to the doctor's office. Telehealth appointments connect patients with providers from the safety and convenience of their own home. During these appointments, providers connect with patients through video chat or, if necessary, a phone call to diagnose, treat, educate and prescribe appropriate medications.

A telehealth visit is a great option for a variety of conditions and some types of follow-up visits.

Frequently Asked Questions

A virtual visit is an instant visit and is not scheduled in advance. A virtual visit is covered by a single, flat fee regardless of insurance. Patients complete a series of online questions within the virtual visit platform. After completing the online questionnaire, a provider will follow up with the patient via phone or video chat, depending on the specific patient’s needs. Please note that SSM Health is currently offering free evaluations for COVID-19 through our virtual visit platform, and we are currently experiencing longer than usual wait times.

Please review the full list of conditions treated via virtual visit to see if this type of visit is best for you.

For a telehealth visit, the patient schedules an appointment in advance with a provider of their choosing. The patient and care provider meet for a full visit via video chat, or in some circumstances, a phone call. These visits are billed to insurance and the patient pays their normal copay.

SSM Health cares about your safety and that of the communities we serve. By choosing to connect with your care provider from home, we can limit the potential exposure and spread of COVID-19. Telehealth appointments offer patients a convenient, safe, and simple option while still giving the same exceptional care you expect from SSM Health.

Yes, a telehealth visit is billed to your insurance at your normal in-person provider's office visit copay. With the COVID pandemic, many insurance companies (including Medicare) endorsed all types of visits through video. As medical practices resume services, insurance companies may choose to go back to more stringent practices of requiring face-to-face visits. Please contact your insurance company for more information.

If you do not have insurance, the fee for a telehealth appointment will be the same out-of-pocket cost as a normal in-person provider's office visit.

Yes. SSM Health follows the strictest measures to keep these telehealth visits secure. This security includes not only the telehealth visit, but any of your health information within MyChart, or within our electronic health record.

Telehealth appointments are a convenient and effective option to diagnose and treat a variety of health conditions. Patients will need to call their provider's office to discuss whether a telehealth visit is appropriate.

Log into your MyChart account, go to “Visits”, then “Schedule a Visit” (for telehealth or face-to-face visits). If you don’t have one, learn more about how you can sign up for a MyChart account. Otherwise, call your provider’s office to get this scheduled.

  1. You will need to sign up for MyChart, which is SSM Health’s portal to give you secure access to your health information.
  2. You will need a device that has a camera and microphone. This could be a cellphone, tablet, desktop computer or laptop.
  3. You will need to download Zoom on your computer, or the Zoom Cloud Meetings app on your phone/tablet.

The most common problem is having pop-up blockers turned on. These will block the Zoom video from popping up. 

If you do not have the ability to connect to the Internet, your provider may be able to complete the visit over the telephone. Please call your provider's office and they will determine if your appointment is appropriate to have over the phone or if an in-person visit is necessary.

Whether a telehealth visit is appropriate for your care plan or illness is up to your provider. Many patients are successfully connecting with providers via telehealth for:

  • Routine office visits for sudden, minor health conditions
  • Follow up visits for chronic conditions
  • Medicare annual wellness visits
  • Health screenings
  • Consultations with specialists
  • Surgery follow-up visits
  • Therapy management visits
  • Psychiatry and mental health appointments

Depending on your individual care plan or illness, the provider may tell you that an in-person visit is recommended to give you the best care possible.

After you’ve scheduled your appointment, go to your MyChart account and find “Appointments” at the top. Find your scheduled appointment and click “Begin Video Visit.” You can do this up to 30 minutes prior to the official appointment time. If you haven’t downloaded Zoom, you will be prompted to do so at this time.

  • Call 1-888-97-CHART (1-888-972-4278) at any time for help with MyChart.
  • Go into your video visit appointment in MyChart to chat with or email an expert.
  • If you don’t have an appointment, log into MyChart on a computer and click on the yellow “Resources” icon at the top. Choose “Submit a Help Request” to email a question. Choose “Chat with a Support Agent” to get an expert instantly to help you. Please note: this option is not available on your phone or tablet.

After you call to schedule an appointment, the receptionist will send you a link for the video chat via email or text. If you are scheduled for a telephone visit, the provider will call you directly.

Please contact your provider’s office prior to the visit. Some offices can accommodate an interpreter for your telehealth visit, but it must be arranged in advance.

If your provider is not available for a telehealth visit, you may see another provider. Your provider's office should be able to help connect you to an available provider.

SSM Health offers telehealth visits for nearly all specialties, as long as it is appropriate based on your needs and what type of physical exam may be necessary.

Please note: new patients will need to conduct their initial appointment in person.

Yes. There are no restrictions to you adding another person to the telehealth visit once it has started, just like you can (in non-COVID times) bring others along to your clinic visit.

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